Our Energy Future is an initiative of the Southern Sydney Regional Organisation of Councils (SSROC). As part of this initiative, residents can access a free energy advice service from the energy experts at Positive Charge, a program of the Moreland Energy Foundation Ltd (MEFL). MEFL is a not for profit organisation established in 2000, to accelerate the energy transition by empowering communities to take action.
Positive Charge provides trustworthy, low cost and up-to-date energy saving advice, services and products to households, businesses, schools and community groups across New South Wales and Victoria. We do this in three main ways:
- Website: ourenergyfuture.org.au
- Free Energy Helpline: 1300 339 915
- Access to carefully vetted suppliers for solar PV, LED lighting, home energy assessments and more!
We are the only organisation of our kind.
We offer trustworthy advice and the confidence to link our customers up to carefully selected suppliers and installers of energy efficiency and renewable energy products and services.
Unlike other brokers, we only work with suppliers after conducting a thorough procurement process, so that we can be confident that we are offering high quality products and services at a great price from a company we can trust. We work with the Alternative Technology Association to ensure our suppliers offer good quality products, excellent customer service, value for money and that meet Australian conditions and standards.
Whether people wish to obtain a quote from our suppliers or not, Positive Charge offers advice on a complete suite of energy efficiency and renewable energy measures. We are always on hand to support households and businesses through any issues that arise.
We don’t work alone…
Positive Charge works extensively with local governments in NSW and Victoria to support council staff through their own sustainability journey, as well as providing a specialised advice service to local residents and businesses that council would otherwise have limited resources to deliver. Positive Charge utilises council channels in a strategic and streamlined way to ensure that members of the community are reached in a way that is relevant to them. We are currently partnering with 15 councils in Victoria and 13 councils in New South Wales, to deliver energy saving and renewable energy services to their communities.
Our suppliers are secured through a rigorous selection process which meets our standards and those of our partner Councils. The procurement process provides due diligence on product quality, warranty length, cost and customer service. In addition, the solar system components are independently assessed by the Alternative Technology Association (ATA) to ensure they meet high standards.
The suppliers are chosen based on:
- Quality of product,
- Length of warranties,
- Financial sustainability, and
- Shared company values.
What’s in it for us?
At the heart of Positive Charge is action. We exist to support the community in transitioning to a zero carbon energy future.
We understand that some of the things holding people back from taking action is a lack of information, good quality advice and trust in the products and services available in the market. That is what we provide. In order to do that we derive income from a range of sources:
- Local Council support,
- Management fees from suppliers for sales on Solar PV, LED Lighting and other products,
- Projects that we deliver on behalf of State and Federal Governments, and
- Services that we offer such as Home and Business Energy Assessments.
Why go through Positive Charge?
You can access a free, no obligation quote from our suppliers through Positive Charge and if you choose to purchase a product or service from our suppliers we receive a management fee. This management fee helps to cover our costs for the ongoing customer service, information and advice that we offer.
By going through our suppliers Positive Charge is in a good position to help you if any issues come up before, during or after installation or delivery. While our processes aim to drastically reduce the risk of problems arising, things still happen and we will always be there to help guide you through to resolution. We have a customer charter that clearly outlines our commitment to you.
While we have done our utmost to choose the best suppliers and products, we also encourage you to do your own due diligence, as you usually would when engaging a supplier. And of course come back to us with your questions – we love to help!
If you choose to use another supplier you can ring our Energy Helpline on 1300 339 915 to chat to us if you have any questions or concerns.
In the five years we have been operating we have achieved a lot:
- Supporting the installation of more than 2005 solar PV systems in homes in Victoria and NSW
- Delivering more than 500 Home Energy Assessments
- Helping more than 11,000 individual households and businesses with general energy advice over the phone, and
- Building our subscriber base to more than 14,000 people who receive smart energy advice and information straight to their email inbox every month.
If you think that Positive Charge can help you, your school, business or your community, get in touch!